Transforming customer journeys: Enabling seamless travel with the latest ticketing & payment technology integration

Screenshot of the webinar, all the speakers

Webinar hosted and supported by Intelligent Transport

Watch this exclusive webinar, brought to you by Intelligent Transport, to gain insight into the cutting-edge innovations in ticketing and payment technology that are reshaping the transportation landscape.

By adopting the latest transport ticketing and payment technology, operators are able to streamline transactions and offer a more seamless journey to passengers. Crucial for efficiency, reducing queues and enhancing user experience, it modernises and simplifies public transportation systems and removes the pressure of requiring intimate knowledge of the network off of passengers. But what are the challenges of implementing these new technologies, as well as having to keep up-to-date with what’s new? How do operators know which system will work the best for them and their passengers? And, above all, what is being done to support passengers who are not as technically savvy or are unbanked?

During this session, join our industry experts as they explore the cutting-edge innovations in ticketing and payment technology that are reshaping the transportation landscape. From contactless solutions to mobile wallets, join us to discover insights into the future of frictionless and secure transactions in the realm of modern mobility.

Portrait photo of Moshe Kahane

Moshe Kahane, Business Development Manager, Pcentra

As the Business Development Manager at Pcentra, Moshe brings a unique blend of expertise in law, finance, and business intelligence to the transportation technology sector. With an LL.B in Law, a B.A in Finance, and certification as a BI Developer, Moshe possesses a comprehensive understanding of regulatory frameworks, financial markets, and data analytics. Leveraging this diverse background, Moshe spearheads strategic partnerships and drives innovation in fare collection solutions to optimize operational efficiency and enhance passenger experience for public transport operators globally.

Portrait photo of Katherine Conrad

Katherine Conrad, Executive Director at NEORide

As the Executive Director for NEORide, Katherine Conrad oversees the day-to-day needs of 25 transit members across Ohio, Kentucky, Arkansas, West Virginia and Michigan, including executing special projects, grants and marketing. In 2019, she spearheaded the effort to launch EZfare, the largest multi-county mobile ticketing system in the country. Her focus is on expanding regional transportation and coordinated services. Katherine has been able to obtain over $9 million in state and federal funding for NEORide agencies to make this work possible. In 2021, under her leadership, NEORide was awarded Best Smart Ticketing App by Transport Ticketing, a global recognition.

Portrait photo of Kamelia Jones

Kamelia Jones, Senior Retail Systems & Digital Manager at Greater Anglia

Kamelia Jones, Senior Retail Systems & Digital Manager at Greater Anglia, is an experienced technology practitioner, with over 12 years of smart ticketing expertise spanning across technical, project delivery, operational management of successful ticketing schemes and supporting various franchise project bids. Kamelia has managed several multi-million-pound projects from contract, to project, to live operation and full lifecycle eco-system support, resulting in successful digital ticketing conversion. Kamelia’s current role spans across strategy, implementation and customer experience, spending the majority of her time working with external stakeholders within government and regulatory bodies. With interests around successfully embedding and tailoring technology projects within a business, driving both internal stakeholder adoption along with high end customer satisfaction. Kamelia holds a BSc (Hons) in Computing & Information Technology and has worked in the rail sector for over 16 years.

Portrait photo of Ralph Gambetta

MODERATOR: Ralph Gambetta, Chairman of the Smart Ticketing Alliance

Ralph Gambetta has a strong involvement into the transportation and mobility sector. During his career, he has built up a large experience in smart ticketing. Since 2005, he is in charge of institutional relations and business development at Calypso Networks Association (CNA) an organisation promoting the adoption of open standards in ticketing on a global scale. From 2014 onwards, he is acting Secretary General of the association. Further he is chair of the UITP IT&I Commission and chair of the Smart Ticketing Alliance. Ralph is also member of various associations dedicated to sustainable mobility.

  • What are the unique benefits of different ticketing and payment technologies?
  • What are the challenges in adoption, and how can these be tackled?
  • How can operators identify which of the new ticketing and payments options would work best for not only the company, but also for its passengers?
  • Why is it important that the approach to ticketing and payment technology adoption is passenger-centric?

Is the webinar free?
Yes – there is no charge to watch the webinar, either live or on-demand.

When will the webinar take place?
The webinar took place on 12 June 2024 at 08:00 CST/ 14:00 (UK TIME)/ 21:00 SGT/ 23:00 AEST.

How long is the webinar?
The live webinar will last for up to one hour.

Who is moderating?
Ralph Gambetta, Chairman of the Smart Ticketing Alliance

What do I need to watch this webinar?
All you need is a computer with an internet connection. It is advised to use headphones where possible for your own comfort. 

Register for free to watch the webinar